At Hobbylap, we understand that decorative items are chosen with thought and emotion. This Return and Refund Policy explain how returns, exchanges, and refunds are handled when you shop with us. It is written for customers in Singapore and follows applicable local consumer rules while also respecting the Personal Data Protection Act (PDPA).
You may request a return if an item arrives damaged, incorrect, or significantly different from what was described on our website. Requests should be shared with us within a reasonable period after delivery so we can review the situation fairly.
Items must be unused, in original packaging, and include all accompanying parts or tags. Products that show signs of use, alteration, or mishandling may not qualify for return. Decorative items that are customized or made based on specific instructions may not be eligible unless a clear issue is present.
To start a return request, please contact us at info@hobbylap.com . Share your order details, a brief explanation, and clear photos if there is visible damage or an error. Our team will review the request and guide you through the next steps.
Return shipping instructions will be shared once your request is approved. Items sent back without prior approval may not be accepted.
Hobbylap accepts Cash on Delivery (COD) as the only purchase option. Since no digital transaction occurs at checkout, all approved refunds are processed through bank transfer only. Customers will be asked to share accurate bank details solely for this purpose.
Once the returned item is received and reviewed, approved refunds will be initiated within a reasonable timeframe. Processing time may vary depending on banking procedures, but we aim to complete it without unnecessary delay.
If you prefer an exchange instead of a refund, let us know while submitting your request. Exchanges are subject to product availability. If the requested item is unavailable, a refund through bank transfer will be offered instead.
Certain items may not qualify for return, including clearance items, customized décor, or products clearly marked as non-returnable on the product page. These conditions will always be communicated before purchase.
Any personal information shared during the return or refund process is handled according to Singapore’s PDPA. Details such as contact information and bank account data are used only to process your request and are not stored longer than necessary. We do not share this information with unrelated parties.
This policy may be updated to reflect operational changes or legal requirements in Singapore. Any revisions will be published on our website for transparency.
If you have questions about returns, refunds, or this policy, please contact us at info@hobbylap.com. We value open communication and aim to resolve concerns in a clear and respectful manner.