At Hobbylap, we aim to deliver items purchased on our site in a reliable manner to individuals in Singapore. This Shipping Policy explains how shipping works, what you can expect, and how we handle issues that may arise during the delivery journey. By ordering with us, you agree to the terms outlined here. We encourage you to read this policy in full before placing an order so that you understand the timeline and responsibilities tied to your purchase.
Under typical conditions, we provide a 7-day shipping window from the time your order is confirmed until it arrives at the address you specify. Orders are processed once payment has been successfully authorized and any verification steps are complete. Shipping timelines may adjust due to local postal services and external carriers, but we strive to keep delays to a minimum and will update you by email if there is any significant change.
Shipping fees are calculated and shown at checkout before you complete your transaction. These fees reflect what we are charged by our logistics partners and do not include taxes that may be levied by government authorities. You will see the total amount owed before you finalize your purchase. Should you need help with estimating these charges in advance, our support team can guide you before you place an order. We do not add hidden fees after checkout is complete.
Once your order ships, we will send you an email with tracking information. This allows you to follow the progress of your shipment until it reaches your door. In the event tracking information is unavailable, we will notify you with guidance on when you should expect delivery. If there is a significant issue during transit, we will work with the carrier to understand the situation and share updates as they become available to you.
Please make sure the delivery address you provide at checkout is accurate and complete. If you need to adjust the delivery address after your order goes through, reach out to us immediately at info@hobbylap.com so we can assist. We cannot be responsible for delays or extra charges resulting from incorrect address information that was provided by you. If an order is returned to us due to delivery failure, we will contact you with options to resend it with updated details.
We handle your personal data in line with Singapore’s Personal Data Protection Act (PDPA). Information collected for shipping is used solely to fulfill your order and to send updates. We do not share your personal data with unrelated parties without your permission or need.